General terms and conditions of sale

PREAMBLE

EPONA (hereinafter referred to as the "Company") offers the reservation of rooms and additional services in the hotel known as Epona, which it operates in Sens (hereinafter referred to as the "Hotel").epona hotel that it operates in Sens, 97 rue de la République (hereinafter referred to as the "Hotel").

DEFINITIONS

For the remainder of this document, the terms below shall have the following meaning:

Terms used	Definitions
"Payment Card" means	means the bank card that the Customer must present to the Hotel in order to make a reservation or to guarantee payment for the Services.
"Reservation Confirmation" means	means the document sent or given to the Customer to inform him/her that the Reservation has been taken into account and which summarises the characteristics of the Services that he/she has reserved.
"Policy Form" means	means the information sheet required to be completed by Article R814-1 of the French Code de l'Entrée et du Séjour des Etrangers et du Droit d'Asile for Customers who are not French nationals.
"Group Booking	means a reservation for more than 4 rooms in the Hotel for the same date or period.
"Reservation request	means the Customer's request to reserve one or more Hotel Services.
"Customer" or "Customers" means	natural person(s) acting exclusively for his/her/their own personal needs.
"Conditions of sale of the reserved rate".	means the rate and conditions applied on the date selected by the Customer for a category of room with or without the option of breakfast, lunch or additional services, associated with the reservation.breakfast or additional services, together with its payment conditions, its conditions for changing the dates of bookings or Services booked and its cancellation conditions.
"General Terms and Conditions of Sale" or "GTCS".	means the general terms and conditions of sale drawn up by the Company and applicable to the services provided by the Hotel.
"Partners	means any service provider that has entered into a service contract or partnership agreement with the Company.
"Services" means	means the services offered by the Hotel to its Customers.
"Reservation" means	means the reservation made by the Customer for one or more Services.
"Website" refers to	means the Hotel's Internet site, accessible at https://epona-sens.fr/

PURPOSE AND SCOPE OF THE GENERAL TERMS AND CONDITIONS OF SALE

The purpose of these general terms and conditions (hereinafter referred to as the " General Terms and Conditions of Sale " or "GTCS) are intended to define the terms and conditions under which the Hotel allows natural persons acting for their personal needs, to the exclusion of any other purpose (e.g. (hereinafter referred to as the "Customer" or "Customers") to use all of its services (hereinafter referred to as the "Services" or "Services").services (hereinafter the "Services"), including reservations, available at the Hotel.

They cancel and replace any previous version that may have been published and/or previously accepted by the Customer, and apply as soon as they are published or put online on the Web Site, to all sales made by the Hotel to Customers, regardless of the channel, including but not limited to the following:

Via the Hotel's website https://epona-sens.fr (hereinafter referred to as the "Website");
By telephone to the Hotel's reservations department;
On site, at the Hotel reception desk.

The General Terms and Conditions of Sale do not apply to Reservations made via third-party reservation platforms, websites and/or mobile applications, i.e. other than those maintained by the Company.

The Client declares that he/she is making the booking for his/her own personal needs. He/she is advised that, as a "consumer", he/she has specific rights which will not apply to him/her if the Services booked fall within the scope of a professional, commercial, industrial, craft or self-employed activity.

ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE

Any reservation of a Service (hereinafter referred to as the "Reservation") implies the full and unreserved consultation and acceptance of the General Terms and Conditions of Sale as well as the terms and conditions of sale of the tariff in question (hereinafter referred to as the "Terms and Conditions of Sale").reserved (hereinafter the "Conditions of Sale of the Reserved Fare"), as expressly mentioned in the description of the fare selected at the time of the Reservation.

This acceptance, which implies recognition by the Customer of his/her full and entire acceptance of the GCS, is materialised:

For bookings made via the Website or via the Partners' websites: by the Customer selecting the box indicating that he/she has read and accepted the GTCS;
For bookings made with the reservations department : by the Customer being given a booking form (hereinafter referred to as the "Booking Summary") on which he/she is invited to tick a box confirming that he/she has read and accepted the GTCS.
For bookings made by telephone: by the sending, by e-mail, of a Booking Summary containing a link to a page for finalising the booking, on which he/she is invited to tick a box confirming that he/she has read and accepted the GTCS.

The General Terms and Conditions of Sale applicable to the Booking are those in force on the date the Booking is made.

No Booking of Services is possible without the Client's acceptance of the General Terms and Conditions of Sale.

The Client declares and certifies that he/she has full legal capacity to enter into a commitment under these terms and conditions. A reservation made by a minor (aged at least 16 and under 18) will only be taken into account by the Hotelthe Hotel has received a signed release from the legal representatives of the minor concerned. The production of such a duly completed release shall likewise be required for any accompanying minors. In this respect, the Hotel reserves the right to request any proof necessary to authenticate the signature of the legal representatives appearing on the release form.

the Customer is invited to save and edit these General Terms and Conditions using the standard functions of his/her browser or computer.

INFORMATION ABOUT THE HOTEL AND ITS SERVICES

The Website contains various items of information, including in particular:

The Company's identification details, in particular its company name, its registration number with the RCS, its individual identification number foridentification number, its registered office, its e-mail address, its telephone number, the address of the Hotel;
the essential and main characteristics of the accommodation offered;
the additional services offered to Customers;
the prices inclusive of all taxes
the terms of payment;
these General Terms and Conditions of Sale;
the Conditions of Sale for the Reserved Tariff;
the period of validity of the offers and their price;
the dates of availability of accommodation and services;
the means of payment accepted.

This information, which is available in French and English, is also displayed and made available at the Hotel reception desk.

RESERVATION

The Customer selects the Service(s) he/she wishes from among those offered by the Hotel. The Customer is solely responsible for choosing the Services booked and ensuring that they meet his/her needs, without the Company being held liable in this respect.

The Customer declares that he/she is aware of the nature, price, destination and booking conditions of the Services available and has obtained from the Company all the information necessary to make their choice and to make their reservation with full knowledge of the facts, i.e. with due notice.

The number of simultaneous Reservations that may be made by a Client for the same date/period is limited to four (4) rooms per reservation. Any reservation for a greater number of rooms (" Coach Reservations") must be made exclusively through the sales department of the Hôtel's sales department and are subject to special conditions, particularly with regard to payment (e.g. deposit), modification or cancellation, applicable to so-called group bookings.

The Reservation is deemed to have been accepted by the Customer at the end of the reservation process.

As Reservations are nominative and personal, they may under no circumstances be assigned or transferred to one or more third parties, either partially or in their entirety, whether free of charge or in return for payment. Any reservation made for a third party must be made in the name of the person who will actually benefit from the stay or the Service.

The Hotel reserves the right to refuse to process a Reservation request or a Reservation made by a person who is making or has made fraudulent use of the Web Site or who does not comply with these General Terms and Conditions of Sale. Such a refusal to register the Reservation may also occur in the event of a previous breach by the Customer of the GTCS or the Hotel's internal regulations.

RESERVATION PROCESS

The reservation request (hereinafter the "Reservation Request") is made by the Client:

Via the Hotel's website https://epona-sens.fr;
By telephone to the Hotel's reservations department;
On site, at the Hotel reception desk.

During the reservation process, the Customer is required to provide a certain amount of information, some of which is required by law for all hotel accommodation, as well as the details of a personal bank card ofthe card must be of a type accepted by the Hotel and valid until the end of the stay (hereinafter the " Payment Card") , either to make a prepayment or to guarantee the Reservation. He/she must also indicate the number of people who will benefit from the Services, specifying the age of any children, with any child over the age of 12 being considered an adult for the purposes of room occupancy and Hotel Services.

It is hereby specified that failure by the Customer to provide all of the information or personal data requested by the Hotel may prevent the process from being completed.tel may prevent the reservation process from being completed and/or may result in the Hotel refusing to process the Reservation Request.

The Customer attests to the truthfulness and accuracy of the information provided in support of his/her Reservation Request.

Unless otherwise indicated on the offer selected, the Reservation Request gives rise to prepayment by the Customer. This prepayment formalises the Reservation and the formation of the hotel reservation contract between the Client and the Company.

The Reservation Request gives rise to the sending - by e-mail in the case of bookings made via the Internet Site or by telephone - or to the confirmation of the reservation - in the case of reservations made directly at the Hotel reception desk - by the Company to the Client.

Except in the case of prepayment, the sending or delivery to the Client of the Reservation Confirmation by the Hotel confirms the Reservation and the formation of the hotel reservation contract between the Client and the Company. The Reservation Confirmation includes the Customer's reservation number, a summary of the Customer's reservation with an indication of the Services booked, their price including VAT - with a breakdown of the applicable taxes - the Terms and Conditions of the Hotel.the Reservation Confirmation includes the Client's reservation number, a summary of their reservation with an indication of the Services reserved, their price including VAT - with the deduction of applicable taxes - the Terms and Conditions of Sale for the Tariff Reserved (including cancellation conditions) that they have accepted, the General Terms and Conditions of Sale, as well as the contact details and address of the Hotel.

The duration of the contract concluded between the Customer and the Hotel corresponds to the duration of the Accommodation Service specified in the reservation.

CANCELLATION OR MODIFICATION OF THE RESERVATION BY THE CUSTOMER

The Customer is hereby informed that, pursuant to article L.221-28 of the French Consumer Code, he/she does not have the right of withdrawal provided for in articles L.221-18 et seq. of the French Consumer Code with regard to distance selling contracts.

The Terms and Conditions of Sale for the Reserved Fare, as accepted by the Customer and summarised in the Booking Confirmation, specify the cancellation and/or modification procedures applicable to the Reserved Fare.s of cancellation and/or modification applicable to the Reservation (with, where applicable, the mention "non modifiable, non cancellable" or any equivalent mention).

Reservations with prepayment cannot be modified and/or cancelled.

When made possible by the Conditions of Sale of the Fare Reserved, the cancellation or modification of the Reservation is carried out via the Internet Site, in the "Reservations" section, if it concerns a "Prepayment" Fare.the cancellation or modification of the Reservation must be made via the Internet Site, in the "Reservations" section, in the case of a reservation made via the Internet Site, or directly with the Hotel's reservations department in the case of a reservation made via a channel other than the Internet Site.

Unless different specific conditions apply, the cancellation or modification of a Reservation eligible for cancellation or modification is only possible, free of charge, if it is made more thanreservation is cancelled or modified more than 48 hours before the theoretical arrival time specified in the Reservation (i.e. 4 p.m., unless otherwise specified). Any cancellation made less than 48 hours before the original scheduled arrival time will result in the automatic debiting of one night's accommodation as athe Customer's Payment Card indicated at the time of booking will be automatically debited with one night's stay as a flat-rate indemnity (at the rate stipulated in the Reservation for the night's stay not honoured).

If the Client fails to arrive at the Hotel on the arrival date specified in the Reservation (in the absence of a modification or cancellation made in accordance with the GTCS, a situation commonly referred to as a "NO SHOW" ), the Company will automatically debit the Client's Payment Card.), the Company will automatically debit the Client, by way of flat-rate compensation, for the full cost of the overnight stays provided for in the Reservation. of the cost of the nights provided for in the Reservation, excluding additional services (such as breakfasts, parking, etc.).). This charge will be made to the Customer's Payment Card indicated at the time of booking.

If the stay is interrupted before the departure date specified in the Reservation, the Client will be billed for the full amount of the nights indicated in the Reservation, as well as for any additional costs incurred.the corresponding amount will be debited from the credit card presented at the time of booking or check-in.

CANCELLATION OF THE RESERVATION BY THE HOTEL

In the event of an exceptional event, breakdown or malfunction preventing the Customer from being accommodated in the room reserved or in any other room in the Hotel, or in the event of force majeure, the Hotel may cancel the reservation.tel, or in the event of force majeure, the Company will offer the Customer the choice of either (i) postponing the Reservation - at no extra cost and with reimbursement of the price difference in the case of a lower price, or (ii) cancelling the Reservation, at no extra cost and with reimbursement of the price difference in the case of a higher price.(ii) a full refund, or, where possible, (iii) an alternative solution for accommodation in a hotel that is not part of the original reservation.it will bear any additional costs and reimburse the Customer for any difference in price.

For the purposes of this article, force majeure refers to any event or fact that the parties could not reasonably foresee and control at the time of the Reservation, due to its external, unforeseeable and irresistible nature. In addition to those considered by French courts and tribunals, the following are also considered to be cases of force majeure: total or partial strikes, whether internal or external to the Hotel, acts of terrorism, wars or uprisings, bad weather, epidemics, blockage of means of transport, etc.earthquake, fire, storm, flood, water damage, breakdown of the computer system paralysing the normal pursuit of its activity by a Party, etc.)..

If the Client decides to opt for a refund, said refund will be made by the Company within a maximum period of 8 days from the date on which the Hotel is notified of this decision.

PRICE AND PAYMENT OF SERVICES

The prices of the Services are indicated to the Customer in euros, inclusive of all taxes but exclusive of tourist tax, both before and at the time of the Reservation. They take into account the VAT applicable on the date of the Reservation, it being specified that any change in the applicable VAT rate will automatically be reflected, on the date of invoicing, in the prices indicated.

With regard to accommodation, the prices quoted are per room, for the number of people indicated and for the dates selected. Unless otherwise stated, additional services (breakfast, half board, full board, parking, etc.) are not included in the price.

The prices of Services are subject to change at any time by the Company, without prior notice. It is specified that only the price indicated in the Reservation Confirmation has contractual value.

Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected, on the invoice date, in the prices indicated. These taxes will be communicated to the Client at the time of booking, if they are known to the Hotel at the time of booking. Otherwise, they will be displayed at the reception desk of the Hotel reserved.

As the Hotel's commercial currency is the euro, all payments must be made in this currency. Any prices displayed on the Web Site in different currencies are purely indicative and non-contractual and therefore do not accurately reflect the amount to be paid. In any event, any exchange costs (conversion and bank charges) are the sole responsibility of the Customer.

Except in the case of special conditions or reservations made via the Internet Site, the price of the Services must be paid at the Hotel. When checking in, the Customer shall present his/her bank card to the Hotel as a guarantee of payment for additional Services (mini-bar, etc.).

In the event of prepayment, the sums paid constitute a deposit and may not be reimbursed to the Customer.

When the stay does not give rise to prepayment, the Customer must, at the time of check-in, guarantee payment for the Services and optional additional services (extras, mini-bar, etc.) either by (i) paying the Hotel a security deposit corresponding to the total amount of the Services in the Reservation (total payment for the nights and additional services booked) plusa flat-rate amount of 100 (ONE HUNDRED) euros per person accommodated in the room/rooms and per night reserved, or (ii) by granting an equivalent payment authorisation, by means of his/her Payment Card.

The tourist tax, as well as any other tax specific to the local authorities and applicable to the stay, must be paid directly on site, at the Hotel reception desk, upon check-in, unless prepayment was made at the time of Reservation.

STAY AT THE HOTEL

All Guests are required to show proof of identity when checking in at the Hotel. Failure to do so shall entitle the Hotel to refuse to make the room available and to cancel the Reservation to the Client's detriment, without refund.

In accordance with Article R814-1 of the Code de l'Entrée et du Séjour des Etrangers et du Droit d'Asile (French Code on the Entry and Residence of Foreigners and the Right of Asylum), all Customers who are not French nationals must complete a "Reservation Form".s must complete an " individual police form" (hereinafter referred to as the " Police Form") on arrival at the Hotel. This obligation to complete a Police Record will apply to all accompanying persons over 15 years of age, although minors under 15 years of age may be included on the Police Record of one of the adults they are accompanying.

Unless there is an express derogation or a late reservation, the room will be made available to the Customer ("Check-in") at 4 p.m. on the effective date of the stay. The Customer undertakes to inform the Hotel, ideally at the time of the Reservation, or failing that, to notify the Hotel on the effective date of the stay, of any foreseeable arrival after 6 pm.

Unless express prior agreement has been given by the Hotel or the "late check-out" option has been taken out, the Customer must vacate the room ("late check-out") before the start of the stay.the Customer must vacate the room ("Check-out") by 11 a.m. at the latest, on the date of the end of his/her stay. If the room is vacated after 11 a.m., the Hotel may charge a "late check-out" penalty of an amount ofthe Hotel may charge a "late check-out" penalty corresponding to the price of an overnight stay, including tax, based on the lowest rate available on the said date for a room of the same category.

The Customer agrees not to bring into or accommodate in the room a number of people in excess of its maximum capacity.

Subject to payment of a supplement, the Hotel allows certain pets, provided that they do not pose a risk to guests and are kept on a lead or in a cage in the common areas of the Hotel. However, for reasons of hygiene, pets are not allowed in the dining rooms. The Hotel reserves the right to refuse or revoke, without notice or delay, authorisation to host an animal that disturbs the peace and quiet of its guests (noise, barking, etc.) or presents a risk of danger to guests.) or which presents a risk of danger to customers or hotel staff, even if the said animal falls within the category of animals that may be admitted to the establishment. any further information on how to bring a pet into the Hotel should be requested from the reception staff. In any event, the pet remains the sole responsibility of the Customer throughout his/her stay.

The Customer undertakes to make reasonable use of the communal areas of the Hotel and the room rented to him/her, and to comply with the Hotel's internal regulations. He/she undertakes to dress correctly in the public areas of the Hotel. Any behaviour by the Client that is incorrect, noisy or contrary to the internal regulations or to the rules of safety and/or hygiene, decency, good manners or public order may result in the cancellation of the reservation. by the Client, may lead the Hotel to order the immediate eviction of the Client - as well as any other occupants under the Client's authority - without any compensation or reimbursement of any kind. The same shall apply in the event of deliberate damage or deterioration, or acts of vandalism committed by the Client, its employees or persons under its control.the same shall apply in the event of deliberate damage or deterioration to, or vandalism of, any movable or immovable property, furnishings, decorations or any other items in the Hotel, caused by the Client, his/her employees or persons in his/her charge during the occupation of the premises.

The Customer acknowledges that he/she is aware that the rooms are for accommodation purposes only. Consequently, he/she is prohibited from organising or holding, in particular, without the following list being exhaustive, any party or festive event, any dinner, meeting, photo-taking or photo or video shooting, filming or interviews, showroom, etc. Any breach of this prohibition may result in the Hotel ordering the immediate eviction of the occupier - and all other occupiers - without compensation or reimbursement of any kind.

Any damage - including accidental damage - caused by the Client or by the occupants on his/her part to the room and/or the various areas occupied by the Client during his/her stay, must be reported immediately to the Hotel reception desk.

In any event, the Customer shall be liable to the Hotel for full reimbursement of any damage caused by his/her actions, and the Company shall have the right to take any useful action in order to obtain compensation for the loss suffered.

For reasons of safety and comfort, smoking is strictly prohibited in the Hotel. In accordance with the provisions of the French Public Health Code governing the ban on smoking in public places, any Client who contravenes this ban will be liable to a fine corresponding to a third-class offence or to prosecution. In addition, any breach of the ban on smoking in the rooms will automatically render the Customer liable to pay the Hotel compensation equal to the price of the room booked.

The Hotel provides free wifi Internet access on its premises. The Customer agrees not to use this access or, more generally, the computer resources made available by the Hotel for fraudulent or illegal purposes, including, but not limited to, the following

To consult/download/distribute photographs, videos, files or websites whose content is contrary to public order or morality;
To download, share or distribute, or make available in breach of copyright (counterfeiting, etc.) or neighbouring rights any type of content (video, music, etc.).

The Customer must comply with the security policy of the Hotel's Internet service provider, including the rules for using the security measures implemented to prevent the illicit use of IT resources. Consequently, the Customer must refrain from any action that undermines the effectiveness of these measures.

The Customer is hereby informed that in the event that measures restricting access or operation, or even prohibiting the operation of certain activities, are taken by legal or regulatory means, the Customer shall refrain from taking any action that would undermine the effectiveness of these measures.the Hotel may be prevented from providing all or part of the Services in the event of legal or regulatory restrictions on access or operation, or even a ban on the operation of certain activities. in such a case, the Hotel shall use its best efforts to inform the Customer of any such restriction on Services. In any event, the Customer may not claim any refund of the price paid for the Reservation or any discount on the applicable rate.

LIABILITY

The photographs presented on the Website are not contractually binding. Although every effort is made by the Company to ensure that the photographs, graphic representations and texts reproduced to illustrate the Hotel give as accurate an idea as possible of the services offered, variations may occur, in particular due to changes in furniture or possible renovations. The Customer may not make any claims in this respect.

In accordance with the laws and regulations governing intellectual property rights, the use and/or reproduction of all or part of the elements making up thein accordance with the laws and regulations governing intellectual property rights, the use and/or reproduction of all or part of the elements making up the Hotel's offers or the Internet Site are strictly prohibited, as is any reproduction of the decor and/or characteristic elements of said Hotel.

The Company may not be held liable for the modification or withdrawal of a commercial offer by the Hotel.

AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS OF SALE

The Company reserves the right to modify or supplement the General Terms and Conditions of Sale at any time, without prior notice.

In any event, the modifications made will only apply to Reservations made after they come into force, and only the GTC applicable at the time the Reservation is made will be enforceable against the Client.

The Company may not in any way be held liable for damages of any kind that may result from modifications to the GTC and/or from the temporary or permanent unavailability of all or part of the Services and/or the Website.

PERSONAL DATA

The Client is advised that the information provided at the time of the Reservation is subject to the processing of personal data by the Company for the purposes of managing Reservations and Services, invoicing and payment, as well as for commercial canvassing purposes. Wherever possible, an asterisk indicates whether replies are obligatory or optional on each personal data collection form.

The information processed is intended for the Company, its entities, its partners and its service providers (in particular online payment service providers).

In the context of pre-contractual measures with a view to the reservation or performance of the hotel reservation contract, the Company's service providers or partners may, each insofar as they are concerned, be the recipients of identity data, personal data and other personal data.identity data, personal and professional data, economic and financial information, in particular for the purposes of making hotel reservations, managing the loyalty programme, handling complaints, etc., may be sent to the Company's service providers or partners, each for its own purposes.

The Client is also informed that the Company has a video-surveillance system in the common areas of the Hotel for the purpose of protecting people and property.

By making a Reservation, the Client authorises the Company to use his/her personal data in accordance with the purposes and objectives described in this article.

The Customer has the right to access, rectify, port and delete his/her personal data.this right may be exercised by writing to the Hotel at the following e-mail address sens@eponahotels.fr.

The Customer may obtain information on how the Hotel handles his/her personal data by consulting the Privacy Policy or by sending a request to the following e-mail address sens@eponahotels.fr or to the address of the Hotel's registered office: 26 rue de Montévidéo, 75116 Paris (France).

On the basis of the provisions of article L223-2 of the French Consumer Code, the Customer has the option of objecting to telemarketingphonic canvassing on their number by registering it free of charge on the Bloctel telephone canvassing opposition list at the following address https://www.bloctel.gouv.fr.

PROOF AGREEMENT

The entry of the required banking information, as well as the electronic acceptance of these GCS, the conditions of sale of the reserved tariff, the Request for Reservation Request, and the Booking Confirmation, constitute acceptance of the Hotel contract between the parties, which have the same value as a handwritten signature on paper.

The computerised registers recorded in the Company's computer systems will be kept in reasonable conditions of security and will be considered as proof of the communications, orders and payments that have taken place between the parties.

The customer is informed that his/her IP address is recorded at the time of booking.

FORCE MAJEURE

The Company may not be held liable to the Customer for any non-performance of its obligations resulting from an event of force majeure.

Force majeure refers to any event external to the parties that is unforeseeable, insurmountable and external, preventing either the Client or the hotelier from fulfilling all or part of the obligations stipulated in the contract.

Cases of force majeure or fortuitous events are those usually recognised by the jurisprudence of the French Courts and Tribunals.

INTEGRALITY

These General Terms and Conditions of Sale, the Terms and Conditions of Sale for the Fare Reserved by the Customer, and the booking confirmation express the entirety of the obligations of the parties.

It is specified that no general or specific condition communicated by the Customer may be incorporated into these general conditions.

The documents forming the contractual commitments between the parties are, in decreasing order of priority, the booking form or Reservation Request (including the specific conditions of the fare booked) which has been validated by the Client and these general terms and conditions.

In the event of a contradiction between the booking confirmation and these general terms and conditions, the provisions appearing on the booking confirmation will be the only ones applicable to the obligation in question.

If one or more stipulations of these general terms and conditions of sale were to be considered invalid or declared null and void in application ofif one or more of the stipulations of these general terms and conditions of sale were to be considered invalid or declared null and void in application of a law, a regulation or following a final decision of a competent court, the other stipulations would retain all their force and scope.

LANGUAGE

The authentic language is French.

If the General Terms and Conditions of Sale are translated into a foreign language, the French language will prevail over any other translation in the event of a dispute, litigation or difficulty in interpreting or executing these terms and conditions. More generally, the same shall apply to all relations between the parties.

APPLICABLE LAW - MEDIATION - JURISDICTION

These General Terms and Conditions of Sale are governed by French law.

Any claims relating to the non-performance or improper performance of the Services by the Hotel must be notified to the Hotel by the Customer, under penalty of foreclosure, by registered letter with acknowledgement of receipt or by post.e with acknowledgement of receipt or by e-mail(sens@eponahotels.fr), within fifteen days of the departure date of the end of the stay, to the following postal address: Epona Hôtel Sens, 97 rue de la république, 89100 Sens. The Company will do its best to deal with this complaint with a view to resolving the dispute in the interests of both parties.

In the event of a negative response or in the absence of a response at the end of a period of sixty (60) days from the date of referral, the Customer may refer the matter to SAS MEDIATION SOLUTION CONSOMMATION as Consumer Mediator at the following addresses https://sasmediationsolution-conso.fr/process-mediation / contact@sasmediationsolution-conso.fr / 222, chemin de la bergerie 01800 Saint Jean de Niost.

Notwithstanding the foregoing, any difficulty relating to the interpretation, performance and validity of these of these General Terms and Conditions of Sale shall be subject to the exclusive jurisdiction of the competent courts of Sens.